These Terms & Conditions ("Terms") govern your use of the General Diagnostic Centre website and the booking of diagnostic tests and health packages through it. By submitting a booking request, you agree to these Terms.

Booking Requests

Submitting a booking through our website is a request for an appointment, not a confirmed booking. Our team will contact you by phone to confirm the date, time, and details of your test or package before your sample is collected.

Accuracy of Information

You are responsible for providing accurate personal and health information when booking, including your name, age, gender, and contact details. Incorrect information may delay your appointment or affect your report.

Sample Collection

For home sample collection, please ensure someone is available at the provided address during the scheduled time window. For tests requiring fasting or other preparation, please follow the instructions given at the time of booking to ensure accurate results.

Payment

We do not process payments through this website. Payment is collected at the time of sample collection or at our centre, based on the prices displayed at the time of booking.

Reports

Reports are generated based on the sample provided and are intended to support, not replace, professional medical advice. Please consult a qualified doctor to interpret your results. Report turnaround times shown on the website are estimates and may vary for specific tests.

Cancellations & Rescheduling

You may cancel or reschedule your appointment by contacting us before your scheduled collection time. Repeated no-shows may affect our ability to offer future home collection slots.

Limitation of Liability

While we follow NABL-standard quality processes to ensure accuracy, we are not liable for decisions made solely on the basis of a report without professional medical consultation, or for delays caused by circumstances beyond our reasonable control.

Website Use

The content on this website, including test and package information, is provided for general informational purposes and may be updated without notice. You agree not to misuse the website or attempt to access it in an unauthorised manner.

Changes To These Terms

We may update these Terms from time to time. Continued use of the website or our services after changes are posted constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms, please reach out via our Contact page or call us at 083838 93264.